409-832-3481

Customer Service

At your service 24/7

Thank you for visiting our website. Our hope is that our online store is always at your service and available to you according to your busy schedule. We are always open to your feedback on how to make the shopping experience we provide better for you.

How to contact us

Check out our Contact Us page for contact details.

How to return a product to us

At Frank's Medical Mart our goal is your satisfaction. If you are unsatisfied with your purchase, it may be returned withing 30 days of purchase with a valid receipt. We do not accept returns without a receipt and Return Authorization Number by calling our 1-800-633-8450

Please note that prices may vary from in-store prices to on-line prices. 

 

Understandably, we cannot accept returns on items that have been worn, altered, laundered, embroidered, screen printed, or damaged by the purchaser (this includes strong perfume, cigarette, or cigar smells). Item(s) should be in original condition and packaging with all tags and labels as shipped. Footwear must be clean and in original condition. Please try on your shoes on a clean, dry surface to avoid discoloration to the white soles.

 

Clearance items are as is and non returnable.


No refunds or exchanges on Prints unless there is a manufacturer defect.

 

Shipping and handling costs are non refundable.   There will be a 25% restocking fee. All items are shipped from the Dallas warehouse any returns are subject to shipping cost back to the warehouse.

 

To assure proper credit, all returns are subject to inspection upon receipt.

 

There are one ways to return item(s):

 

Mail item(s) with your receipt by using the return shipping information provided here. Please ship via insured mail or carrier. We cannot assume responsibility for packages lost or damaged in transit, we recommend you insure your package for the purchase price of the merchandise before sending it back to us. Please note: Return postage and insurance costs, as well your original shipping and handling charges, are non refundable. Make sure you get a RA# before shipping any items back. Must put 
RA # on the outside of the package  Mail to:

4715 Mountain Creek Pkwy

Dallas, Texas 75236-4601

 

If you have further questions about our return policy, please contact us via email at
 
fmmuniformcustomerservice@franksmedicalmart.com

How we respect your privacy

Frank's Medical Mart values its customers and respects their privacy. We are committed to protecting your privacy and the information you give us. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. Frank's Medical Mart recognizes that it must maintain and use customer information responsibly. We do not sell, share, or trade customer information with individuals or companies outside our company. We do not release your email address to anyone. Information collected Your privacy is important to us. Our website's checkout process requires you to provide us with your billing, shipping, and contact information such as your email address. This information is used to fulfill your order and to keep you updated on the status of your order. Your contact information may also be used to get in touch with you when necessary or to communicate with you about our products, services, and promotions. Opt-out You may opt-out of our email list by emailing us at fmmuniformcustomerservice@franksmedicalmart.com.  However, please also note that when you make a purchase, we will send you an email to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order. Cookies Our online order system uses cookies to keep track of the items in your shopping basket. Security Statement We use industry-standard secure software technology, Secure Socket Layer (SSL), to protect the information you enter on your online order is transmitted securely from your web browser to our facilities. SSL (https) encrypts your order information and protects your information from being seen by unauthorized individuals. Secure Socket Layer provides our customers the highest level of security. If you're not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call at 409-832-3481. We'll be happy to take your order right over the phone.