Customer Service

Thank you for visiting our website. Our hope is that our online store is always at your service and available to you according to your busy schedule. We are always open to your feedback on how to make the shopping experience we provide better for you.

How to contact us

Check out our Contact Us page for contact details.

How to return a product to us

At Frank's Medical Mart our goal is your satisfaction. If you are unsatisfied with your purchase, it may be returned withing 30 days of purchase with a valid receipt. We do not accept returns without a receipt and Return Authorization Number by calling our 1-800-633-8450

Please note that prices may vary from in-store prices to on-line prices. 


Understandably, we cannot accept returns on items that have been worn, altered, laundered, embroidered, screen printed, or damaged by the purchaser (this includes strong perfume, cigarette, or cigar smells). Item(s) should be in original condition and packaging with all tags and labels as shipped. Footwear must be clean and in original condition. Please try on your shoes on a clean, dry surface to avoid discoloration to the white soles.


Clearance items are as is and non returnable.

No refunds or exchanges on Prints unless there is a manufacturer defect.


Shipping and handling costs are non refundable.   There will be a 25% restocking fee. All items are shipped from the Dallas warehouse any returns are subject to shipping cost back to the warehouse.


To assure proper credit, all returns are subject to inspection upon receipt.


There are one ways to return item(s):


Mail item(s) with your receipt by using the return shipping information provided here. Please ship via insured mail or carrier. We cannot assume responsibility for packages lost or damaged in transit, we recommend you insure your package for the purchase price of the merchandise before sending it back to us. Please note: Return postage and insurance costs, as well your original shipping and handling charges, are non refundable. Make sure you get a RA# before shipping any items back. Must put 
RA # on the outside of the package  Mail to:

4715 Mountain Creek Pkwy

Dallas, Texas 75236-4601


If you have further questions about our return policy, please contact us via email at