We are here to serve you!
For more than 40 years, Frank's Medical Mart, Inc. has been blessed with a reputation for ethical, responsible business practices. We believe all great companies are built on the principle of doing the right thing each and every day, and treating customers and employees honestly, fairly and with respect.
At your service 24/7
Thank you for visiting our website. Our hope is that our online store is always at your service and available to you according to your busy schedule. We are always open to your feedback on how to make the shopping experience we provide better for you.
At Frank's Medical Mart our goal is your satisfaction. If you are unsatisfied with your purchase, it may be returned withing 30 days of purchase with a valid receipt. We do not accept returns without a receipt and Return Authorization Number by calling our 1-800-633-8450
Please note that prices may vary from in-store prices to on-line prices.
Understandably, we cannot accept returns on items that have been worn, altered, laundered, embroidered, screen printed, or damaged by the purchaser (this includes strong perfume, cigarette, or cigar smells). Item(s) should be in original condition and packaging with all tags and labels as shipped. Footwear must be clean and in original condition. Please try on your shoes on a clean, dry surface to avoid discoloration to the white soles.
Clearance items are as is and non returnable.
No refunds or exchanges on Prints unless there is a manufacturer defect.
Shipping and handling costs are non refundable. There will be a 25% restocking fee. All items are shipped from the Dallas warehouse any returns are subject to shipping cost back to the warehouse.
To assure proper credit, all returns are subject to inspection upon receipt.
There are one ways to return item(s):
Mail item(s) with your receipt by using the return shipping information provided here. Please ship via insured mail or carrier. We cannot assume responsibility for packages lost or damaged in transit, we recommend you insure your package for the purchase price of the merchandise before sending it back to us. Please note: Return postage and insurance costs, as well your original shipping and handling charges, are non refundable. Make sure you get a RA# before shipping any items back. Must put
RA # on the outside of the package Mail to:
4715 Mountain Creek Pkwy
Dallas, Texas 75236-4601
If you have further questions about our return policy, please contact us via email at
Frank's Medical Mart values its customers and respects their privacy. We are committed to protecting your privacy and the information you give us. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. Frank's Medical Mart recognizes that it must maintain and use customer information responsibly. We do not sell, share, or trade customer information with individuals or companies outside our company. We do not release your email address to anyone. Information collected Your privacy is important to us. Our website's checkout process requires you to provide us with your billing, shipping, and contact information such as your email address. This information is used to fulfill your order and to keep you updated on the status of your order. Your contact information may also be used to get in touch with you when necessary or to communicate with you about our products, services, and promotions. Opt-out You may opt-out of our email list by emailing us at firstname.lastname@example.org. However